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ACT legal aid review reveals good service

A review of legal aid services in the ACT has found it has providing essential help to the community's most disadvantaged and vulnerable.The report called, “We Can See There's A Light at the End of the Tunnel Now: Demonstrating and Ensuring Quality Service to Clients” was researched by ANU legal academic Dr Liz Curran.The research involved surveys and interviews with clients and staff.It found a high level of satisfaction with the service provided.Dr Curran says one of the key factors for a successful outcome is early intervention.”Because if you can get to people earlier, and you can understand the story, and you can tell the story earlier,” Dr Curran said.”It means that perhaps the Director of Public Prosecutions realises they don't have a case earlier, so we don't have to waste lots and lots of resources.”Or it means that a woman in a domestic violence situation knows how to protect herself and her children.”Legal Aid ACT commissioned the research to help improve its services and inform public debate.Dr Curran says there has been very little research into the quality of legal aid services in the past and more needs to be done.

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